Service Update

Current Lead Time: Over 10 working days

We are open, working hard and still despatching orders. 

However please note the following

We are currently experiencing some delays in despatching orders due to high volumes, and only operating with a skeleton staff in our distribution centre.

Currently our phone lines are not operational. Please contact us using the contact forms in our help desk and please note we are experiencing delays in answering queries.

At the moment we are still offering our Standard Service however we cannot offer our Next Day service or Click & Collect.

Our delivery partners DPD & Translink are both operating a contactless delivery service which means you do not have to sign for a delivery, however we strongly suggest you check over the order whilst the delivery driver is still present and report issues to the driver.  If you are asking us to deliver to a business which is closed during this lockdown period please ensure that you leave a message written on the door to premesis stating otherwise and how to deliver otherwise our couriers may flag the business as closed.

Place an Order

Placing an Order with Garden Mall is simple, safe and secure

1 - Finding Products to Order

First of all you need to find the products that you wish to order. You can do this by using either the search box, or the menus on the left hand side of the page.

If a product is in stock  there will be a 'Buy' button next to it. This can be used to add the item to your shopping basket.

If an item is shown as out of stock please feel free to contact our offices to find out when we will be taking new delivery.

2 - Add an Item to your Shopping Basket

To add an item to your shopping basket simply press the 'Buy' button.

Once an item is added to you basket you will see that the shopping basket on the top right hand side of the page will be updated.

3 - View Shopping Basket

To view the contents of your basket press the 'preview' button or checkout button. To buy more than one of the same item simply update the amount in the quantity column and press the 'Update Basket' button. This will then update the quantities in your shopping basket.

To add more items to the basket press the 'Continue Shopping' button. This will then take you back to the store. Your basket summary will be displayed on the right hand side of the page, and you can return to the basket at any time by pressing the 'preview' button.

4 - Complete Your Order

To complete your order for the items in your basket press the continue button. You will then be presented with two options.

Already a Customer ?

If you are already a customer you can login using your email address and password

New to Garden Mall?

If you have not purchased from us before you will need to register your details. Registering an account with us allows you to login and view your order history, and order tracking details, as well as making it easy for you to make repeat orders. To register an account simply fill out the required details and then press the 'Submit and Continue' button.

5 - Completing Checkout and Make Payment

Once registration is complete press the continue button to proceed to the next stage of checkout.

Here you will be asked to confirm your delivery and invoice address, and select your postage method.

If you are happy with the details press 'Continue'

You will then be transferred to enter your payment details. Follow the on-screen instructions to make payment for your order.

Once you have completed payment your order will be released to our warehouse for picking. You can track the status at any time by logging into your account and viewing your order history.