Delivery

We offer different rates of delivery based on what you order, how much your order costs and where you are delivering to. Check out our simple chart below to see which postage band applies to your order. And don't worry, our system automatically chooses the cheapest postage available for your order.

Please note your final shipping charges cannot be calculated (or shown in your basket) until you have registered and logged in, because only then do we know where your order is going to be sent to. Until then you can view a summary of our rates below.

Delivery & Construction

Unless specified on the product page, all of our furniture and structures come unassembled and in their transport packaging. Items will be delivery to the front door or nearest kerbside depending on the size of item and courier used.

On the majority of items we can arrange for your item to be delivered by a special courier who will unpack the item, remove the packaging, take the item to a location required inside or in the garden and optionally construct the furniture. There is an additional cost for this service which can vary depending on the size of the item and postcode of the delivery location. If you would like to enquire about this option, please contact our office on 0116 230 4293

Couriers & Tracking

In order to provide the best service across the UK & Worldwide for our varied mix of products and sizes, we use a variety of different couriers. We currently use

  • Hermes
  • DPD
  • DHL
  • Yodel
  • Tuffnells
  • Translink Express
note: this list however is not exhaustive and may be subject to change When your order is despatched we pass over your email and mobile phone number if provided to allow the couriers to update you with tracking details. As such you should receive an email and tracking info from the relevant courier. You can also find this information on your order history online

England and Wales Delivery

This is our standard delivery service, and can take between 2-5 working days. (This service is available to England and Wales only)

Cart Contents Delivery Charge

Small Items Under £50

Lightweight items and accessories.

£3.95

Standard Items Under £50

Everything from hoses and cushions to artifical flowers and fragile items.

£5.99

Oversize Items Under £50

This includes large garden furniture, arches, and long stakes

£8.99
Any Items over £50 Free

Express Delivery (England and Wales)

Available in England, Wales. Express orders are typically dispatched on the same day (if ordered before our cut off time of 2pm) on an overnight delivery. Your delivery date will be shown during the checkout.

Excludes bank holidays

Type of Goods / Order Value Delivery Charge
Oversize orders (eg. Arbours and Large Furniture Sets £12.95
Standard orders under £50.00 £9.95
Standard orders over £50.00 £4.99

Saturday Delivery

Our saturday delivery service is only available in England & Wales. We can also only offer weekend delivery for orders delivered by courier. For large orders and those delivered by pallet we offer weekend deliveries by quotation only.

Type of Goods / Order Value Delivery Charge
All Orders By Quotation Only

Scotland

Available for locations in Scotland, excluding highlands and offshore islands.

Type of Goods / Order Value Delivery Charge
Small & Medium orders under £100 £7.99
Small & Medium orders over £100 £0.00
Large orders i.e. normal sized furniture £19.99
Overized orders requiring a Pallet £40.00

Scottish Highlands

Available for locations in the Scottish highlands and offshore islands.

The rates below will be charged when you check out, unfortunately due to the nature of our products, certain surcharges may be due on some products in relation to their size, weight and location being shipped to. If there are any further charges due, you will be contacted before shipping.

Type of Goods / Order Value Delivery Charge
Standard orders under £240. £19.99
Standard orders over £240. £9.95
Large Bulky Orders (Typically any orders sent on a pallet). £40.00

Northern Ireland and Isle of Wight

Available for locations in Northern Ireland and Isle of Wight

The rates below will be charged when you check out, unfortunately due to the nature of our products, certain surcharges may be due on some products in relation to their size, weight and location being shipped to. If there are any further charges due, you will be contacted before shipping.

Type of Goods / Order Value Delivery Charge
Standard orders under £100. £14.99
Standard orders over £100. £9.95
Large Bulky Orders (Typically any orders sent on a pallet). £40.00

EU Locations

Available for all EU countries

Type of Goods / Order Value Delivery Charge
All Orders. By Quotation

Click & Collect

Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.

If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.

We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point. You need to place your order before 2pm on the Last Order Day in order for it to be picked, packed and delivery to the branch for the relevant delivery day

Location Last Order Day Delivery Day Address Opening Times
Birmingham Monday Wednesday
  Units 20-21 Gravelly Industrial Park
Birmingham
West Midlands, B24 8HZ
Mon-Fri 5am-3pm
Sat 5am-12
Bournemouth Wednesday Friday
  Unit 12, Avon Trading Park, Reid Street
Christchurch
Bournemouth
Dorset, BH23 2BT
Mon-Sat 8am-4pm
Bristol Wednesday Friday
  Chapel Street
St. Philips Marsh
Bristol, BS2 0UH
Mon-Fri 5.30am-4pm
Sat 5.30am-12
Sun 10am-3pm
Cardiff Thursday Monday
  Bessemer Road
Cardiff
Cardiff
CF11 8BA
Mon-Fri 6am-4pm
Sat 6am-10am
Sun 10am-2pm
Glasgow Thursday Monday
  16 Siemens Place
Blochairn Industrial Estate
Glasgow
G21 2BN
Mon-Fri 5am-1pm
Sat 6am-12noon
Sun 9am-3pm
Hayes Friday Tuesday
  Unit 2, Clayton Road
Alpha Estate
Hayes, Middlesex
UB3 1BB
Mon-Fri 9am-5pm
Sat 9am-1pm
Sun 9am-4pm
Lavenders of London Friday Tuesday
  Unit 12, The Metro Centre
St John's Rd
Isleworth
TW7 6NJ
Mon-Fri 8am-4.30pm
Sat 8am-1pm
Sun 10am-3pm
Leicester Monday Wednesday
  90 Commercial Square
Freemans Common
Leicester, LE2 7SR
Mon-Fri 6am-4pm
Sat 6am-2pm
Sun 10am-2pm
Liverpool Friday Tuesday
  25 Electric Avenue
Liverpool Food Hub
Liverpool
Merseyside, L11 0EN
Mon-Fri 5am-1pm
Lordswood Tuesday Thursday
  Regent Business Centre
Revenge Road
Lordswood
Kent, ME5 8UD
Mon-Fri 8am-4.30pm
Sat 8am-1pm
Sun 10am-3pm
Norwich Wednesday Friday
  7 Frensham Road
Sweet Briar Industrial Estate
Norwich, NR3 2BT
Mon-Fri 9am-5pm
Sat 9am-13pm
Sun 10am-2pm
Nottingham Tuesday Thursday
  Victoria Parkway
Netherfield
Nottingham, NG4 2PA
Mon-Fri 9am-5pm
Sat&Sun 10am-4pm
Rothley, Leicestershire Every Day Every Day
  UK Shopping Mall
Loughborough Road
Rothley, LE7 7NL
Mon-Fri 9am-5pm
Sheffield Tuesday Thursday
  South Yorks Produce Centre
Parkway Drive
Sheffield, S9 4WN
Mon-Fri 5am-3pm
Sat 5am-12:30pm
Sun 10am-2pm
Waltham Cross Tuesday Thursday
  Eleanor Trade Centre
Trust Road
Waltham Cross
Hertfordshire, EN8 7HF
Mon-Fri 7am-5pm
Sat 8am-2pm
Sun 10am-3pm
Please note we cannot guarantee a delivery time frame for collection orders. If you want to know the quickest time to receive an order at your local depot, please phone

Signing for your order

All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.

If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.