Delivery

We offer different rates of delivery based on what you order, how much your order costs and where you are delivering to. Check out our simple chart below to see which postage band applies to your order. And don't worry, our system automatically chooses the cheapest postage available for your order.

Please note your final shipping charges cannot be calculated (or shown in your basket) until you have registered and logged in, because only then do we know where your order is going to be sent to. Until then you can view a summary of our rates below.

Click & Collect

Unfortunately we are unable to offer Click & Collect with our retail partner stores during this time. We can only offer collections from our North Leicester Distribution Centre.

  UK Shopping Mall
Loughborough Road
Rothley, LE7 7NL

Delivery & Construction

Unless specified on the product page, all of our furniture and structures come unassembled and in their transport packaging. Items will be delivery to the front door or nearest kerbside depending on the size of item and courier used.

On the majority of items we can arrange for your item to be delivered by a special courier who will unpack the item, remove the packaging, take the item to a location required inside or in the garden and optionally construct the furniture. There is an additional cost for this service which can vary depending on the size of the item and postcode of the delivery location. If you would like to enquire about this option, please contact our office on 0116 230 4293

Standard Delivery (England and Wales)

This is our standard delivery service, and can take between 2 and 5 working days. (This service is available to England and Wales only)

Type of Goods / Order Value Delivery Charge
Standard orders under £50 £7.99
Standard orders over £50.00 £0.00

Next Day / Urgent Delivery (England and Wales)

Available in England, Wales. Express orders are typically dispatched on the same day (if ordered before our cut off time of 12noon) on an overnight delivery. Your delivery date will be shown during the checkout.

Excludes bank holidays

Type of Goods / Order Value Delivery Charge
Oversize orders (eg. Arbours and Large Furniture Sets £12.95
Standard orders under £50.00 £9.95
Standard orders over £50.00 £4.90

Saturday Delivery

Our weekend delivery service is only available in England & Wales. We can also only offer weekend delivery for orders delivered by courier. For large orders and those delivered by pallet we offer weekend deliveries by quotation only.

Type of Goods / Order Value Delivery Charge
All Orders By Quotation Only

Scotland

Available for locations in Scotland, excluding highlands and offshore islands.

Type of Goods / Order Value Delivery Charge
Small & Medium orders under £100 £9.95
Small & Medium orders over £100 £0.00
Large orders i.e. normal sized furniture £19.99
Overized orders requiring a Pallet £40.00

Scottish Highlands

Available for locations in the Scottish highlands and offshore islands.

The rates below will be charged when you check out, unfortunately due to the nature of our products, certain surcharges may be due on some products in relation to their size, weight and location being shipped to. If there are any further charges due, you will be contacted before shipping.

Type of Goods / Order Value Delivery Charge
Standard orders under £240. £19.99
Standard orders over £240. £9.95
Large Bulky Orders (Typically any orders sent on a pallet). £40.00

Northern Ireland and Isle of Wight

Available for locations in Northern Ireland and Isle of Wight

The rates below will be charged when you check out, unfortunately due to the nature of our products, certain surcharges may be due on some products in relation to their size, weight and location being shipped to. If there are any further charges due, you will be contacted before shipping.

Type of Goods / Order Value Delivery Charge
Standard orders under £100. £14.99
Standard orders over £100. £9.95
Large Bulky Orders (Typically any orders sent on a pallet). £40.00

EU Locations

Available for all EU countries

Type of Goods / Order Value Delivery Charge
All Orders. By Quotation

Signing for your order

All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.

If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.