Privacy Policy

15. Privacy Policy

15.1 Why do we collect your Information & How do we protect it?

15.1.1 UK Shopping Mall Limited only collect data from yourself at your consent and in order to provide E-commerce services in a contract with yourself. We have a legal obligation to protect and store this data to satisfy the completion of the contract.

15.1.2 All personal data held by UK Shopping Mall Limited will be kept confidential except in such cases where disclosure is necessary to satisfy the purpose for which the data was collected. In these cases, information may be supplied to the following parties:

  • Any subsidiary, holding company, associated company, affiliate of, or companies controlled by or under common control with UK Shopping Mall Limited.
  • Any commercial partner of UK Shopping Mall Limited agreeing to UK Shopping Mall Limited partnerships conditions.
  • Any individual who is under a duty of confidentiality to UK Shopping Mall Limited; agreeing to keep such information confidential.
  • Any financial institution, charge or credit card issuing company, credit information or reference bureau, or collection agency necessary for establishing and supporting the payment of any services being requested.

 

15.1.3 Personal data may also be disclosed to any person or persons that have a right to access such information, provided they are able to prove their authority to access such information. For example, if UK Shopping Mall Limited were served with a court order demanding certain information regarding the customer, UK Shopping Mall Limited would disclose the information to the duty appointed officer of the court.

15.1.4 UK Shopping Mall Limited reserves the right to send, either by email, mail or phone, promotional offers on behalf of third-party partners that may complete the services provided by UK Shopping Mall Limited; this may include, though is not limited to, sample delivery, web analytics, data analysis, etc. You may opt out at any time by contacting [email protected]

15.2 Access to and Correction of Personal Data

15.2.1 To edit your personal and/or corporate information at any time, write to [email protected] and :

  • Specify the data which is incorrect, the reason why it is incorrect, and the appropriate corrections.
  • Provide proof of identity verifying that the individual making the request is authorized to request such corrections.

UK Shopping Mall Limited will, upon satisfying itself of the authenticity and validity of the correction request, make every effort to comply with and respond to the request within the shortest period of time.

 

15.2.2 If you wish to gain access to your data in a portable format you should write to [email protected] providing proof of identity to verify that the individual making the request is authorized to request access. UK Shopping Mall Limited shall upon receiving a request and satisfying itself of the authenticity and validity of the request, make every effort to comply with and respond to the request within the shortest period of time.

15.2.3 If you wish to have your data erased you should write to [email protected] providing proof of identity to verify that the individual making the request is authorized to request the erasure. UK Shopping Mall Limited shall upon receiving a request and satisfying itself of the authenticity and validity of the request, make every effort to comply with and respond to the request within the shortest period of time. Note that some data may not be deleted due to legal reason which require UK Shopping Mall Limited to hold onto certain for a specific time. By requesting your data to be erased you are voluntarily terminating your access to any UK Shopping Mall Limited services, accounts and trading benefits.

15.3 Data Retention

15.3.1 UK Shopping Mall Limited will destroy any information it may hold in accordance with our internal retention policy. This policy requires that information will only be retained for as long as it is necessary to fulfil the original or directly-related purpose for which it was collected, unless such information is retained to satisfy any applicable statutory or contractual obligations.

15.4 Electronic Notification

15.4.1 To the extent that we may need to contact you, you agree that we may do so via any electronic means, included but not limited to communication posted on the Site, electronic mail, or instant messaging.

15.4.2 If you don't want to be on our mailing list or limit communications, you can opt out anytime by updating your preferences or emailing [email protected]

15.5 Cookies

15.5.1 What are cookies?
Cookies are small text files that Easy Florist Supplies place onto your computer.

15.5.2 Why do we use them?
Cookies area fundamental tool used in the core operational of the website and are also used to help us improve your experience when using our websites – for example, storing your language setting or preferences.

The information we collect from cookies enables :

  • you to navigate the site and use all E-commerce features for example Adding to your Cart, Accessing your account and Saving products for future review.
  • allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  • when you are browsing or shopping on our website, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
  • used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

15.5.3 How can you manage your cookie settings?
To ensure you get the best possible experience when visiting our websites, we recommend that you accept cookies. You can control whether you are happy to accept cookies through your browser settings. However, if you do not wish to accept cookies, you will not have access to all the features of our websites and its functionality will be affected. You can find out more about managing your cookies by accessing the 'help' button on your browser or visiting http://www.aboutcookies.org.

15.5.4 What kind of cookies do we use?
We only use cookie types that help achieve the purpose listed above.

We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they have collected from your use of their services.

15.5.5 Should you have any further questions about the use of cookies on Easy Florist Supplies, please email [email protected]

15.6 Processing of Data

15.6.1 UK Shopping Mall Limited use your data to provide a personalised and optimised browsing experience. We may combine your data alongside other trends or anonymous data to provide you with a better experience. If you wish to opt of out this feature you should write to [email protected] providing proof of identity to verify that the individual making the request is authorized to request such corrections. UK Shopping Mall Limited shall upon receiving a request and satisfying itself of the authenticity and validity of the request, make every effort to comply with and respond to the request within the shortest period of time.

15.7 Issues & Concerns

15.7.1 If you have any issues with how we collect, process or use your data, please write to us at [email protected] where we can address your concerns

15.7.2 If you are unhappy with our handling or processing of your data you can contact the ICO at for more information.

15.8 Customer Services

15.8.1 We use the services of a UK-based third party company, Parcelhub Limited, to handle our Customer Service operations relating to the delivery of your order. Your Personal Information will be shared with them accordingly and used and protected according to their privacy policy as attached shown below.

 

Parcelhub Privacy Policy

In its capacity of providing customer services, Parcelhub Limited (PHL) will on behalf of UK Shopping Mall process information provided to it directly by you in order to respond to your specific enquiry.

In order to be able to respond to and fully handle customer service queries placed by UK Shopping Mall’s customers, PHL is in addition supplied with access to the original purchase information of all orders including personal data, consisting of name and address, telephone number, email address, item purchased and price paid, and any delivery instructions provided. No financial information about you is supplied. This data is held and accessed on a Legitimate Interests basis in order to assist with the successful delivery of your order and also to assist you with any questions you submit regarding that. We access this information as a data Controller for customer service reasons only where necessary and no access is made to, or use made of, information outside this.

Administrative Headquarters:

Parcelhub Limited
Unit 6, Road No. 2
Colwick Quays Business Park
Nottingham
NG4 2JY

Distribution Centre: Parcelhub Limited

Unit A
Little Tennis Street South
Nottingham
NG2 4EU

[email protected]
www.parcelhub.co.uk

International: +44 (0)1159 503 018
Freephone 0808 168 6013

Your data may be accessed and used for the following reasons:

  • If the tracking information relating to your order indicates a delivery problem, we may use your address information to research and provide additional information pertinent to locating your address to the delivery company to successfully complete delivery.
  • If there is a possibility that your order is lost, we may be asked by the delivery company for a description of a parcel and its contents to aid with locating it. If so, we will obtain this information from your original purchase record and provide it to the delivery company.
  • If you contact UK Shopping Mall by email or other enquiry regarding the delivery of your order, we will use any data you supply to us in the course of that enquiry in order to assist with your requests and communicate with you regarding them.
  • If you contact UK Shopping Mall by email or other enquiry regarding other matters such as product details, we will pass your enquiry back to UK Shopping Mall to handle and take no further action with any data provided therein.

Communications with you and with delivery companies regarding your order, which may contain personal data, are recorded within PHL’s ticketing system. This information is anonymised 30 days after the conclusion of the process.

The information which we can access regarding you is held on UK Shopping Mall’s systems as outlined in their full privacy notice.

Additionally as a Processor of your data relating to UK Shopping Mall’s original shipping request, PHL will act according to the requirements of UK Shopping Mall (the data Controller) according to the terms of this processing agreement in its handling of your data: https://www.parcelhub.co.uk/data-processing-agreement/

This will include the passing of your data essential to the delivery of your order to the relevant shipping partner.

Data subjects have certain statutory rights, with which Parcelhub Limited are fully compliant, namely:

  1.  The right to be informed. We will tell you how we use and store your data (in this Privacy Notice and in the Data Policy available on our website), and will inform you if this changes in any way.
  2. The right of access. You have the right to access any record we have of your personal data to verify that we are using it lawfully. Should you wish to do so, you can submit a ‘Subject Access Request’ to us.
  3. The right to rectification. You should tell us if we hold any inaccurate or outdated information about you, and we undertake to correct it accordingly.
  4. The right to erasure. You can require us to delete any personal data we hold about you, either in some of the ways listed above or by contacting us.
  5. The right to restrict processing. As this notice outlines, we only use your data in very limited ways. If however, you would like us to keep your data but change the ways in which we use it, you can contact us to request this.
  6. The right to data portability. If you wish us to provide you or another company with a copy of the information we hold about you, you have the right to request that we do so.
  7. The right to object. Similarly to some of the above rights, you have the right to object to certain usages of your data on grounds relating to your particular situation or if you dispute our Legitimate Interests as stated above. Again, you should contact us should you wish to do so.
  8. Rights in relation to automated decision making and profiling. We do not conduct this sort of activity in relation to your data.
  9. The right to complain to a supervisory authority. If you are unhappy with how we are processing your data, you can lodge a complaint to the Information Commissioner’s Office (ico.org.uk).

In any case listed above where you are required to contact us, or with any other queries about our use and storage of your data, please email or write to us using the below details.

James Rhodes, Data Protection Officer, [email protected]

Parcelhub Limited, Unit 6, Colwick Quays Business Park, Nottingham, NG4 2JY, United Kingdom