Coronavirus (Covid-19) - Delayed Service
In response to a number of questions being asked by our customers, we are providing an update on our operations. We are currently still open and taking orders, however In order to reduce social contact our office staff are working from home and still providing a great service. This does mean we have a reduced service and our phone lines are not operational. We encourage any enquiries to be directed to our email, contact forms or live chat which are being staffed as normal.
Our warehouse is still operational and staffed at a reduced service. We've implemented a number of measures to reduce social contact, increase hand washing and split up shifts to help reduce any chances of contracting the virus. However we do have a limited number of staff working in our warehouse meaning we have a sevre delay in getting parcels out to customers. We appologise for this and are working in every way possible to continue the service.
We are also receiving daily updates from our delivery partners Royal Mail & DPD both of whom have numerous contingency plans and operational changes to make sure they can still provide a full service. DPD do not require you to sign for a package at the moment and can sign on your behalf in order to reduce contact with any customers and hence can still deliver to customers in isolation.
At the moment are still offering our Standard Service which is is operating on a very quick turnaround however we cannot offer our Next Day service.
We don't think that you will find the garden products sold on our website cheaper elsewhere, however in the unlikely event that you do please let us know and we will always try to beat the price.
If you have found the item that you are looking at cheaper elsewhere give our sales team a call on 0845 894 8522 and we will see if we can beat the price.
The following terms apply to the Garden Mall price matching policy
- The item must be the same brand and identical to the item that we are selling
- The item must be in stock and available to purchase
- We will not match prices against any auction websites such as eBay
- We will not price match against items sold on the Amazon marketplace
- We will only match against a visible online price, excluding voucher codes or other offers
- We will only match against companies based in the UK offering comparable service conditions