Coronavirus (Covid-19)

Severe Delays - Up to 21 Days

Update: 07/04/2020

In response to advice from the Government and Public Health England we are currently still open and taking orders, however In order to maintain social distancing our office staff are working from home with a reduced staff.  Currently our phone lines are not operational and we encourage any enquiries to be directed to our email or contact forms which are being staff on reduced shifts and subject to delays.

Our warehouse is still operational and staffed with a skeleton crew.  We've implemented a number of measures to maintain social distancing, increase hand washing and split up shifts to help reduce any chances of contracting the virus.  However we do have a limited number of staff working in our warehouse meaning we have a severe delay in getting parcels out to customers.  We apologise for this and are working in every way possible to continue the service.

We are also receiving daily updates from our delivery partners DPD & Translink both of whom have numerous contingency plans and operational changes to make sure they can still provide a full service.  DPD & Translink are operating a contactless delivery service which means you do not have to sign for a delivery, however we strongly suggest you check over the order whilst the delivery driver is still present and report and issues.

At the moment are still offering  our Standard Service however we cannot offer our Next Day service.

FAQs

Why buy from Garden Mall ?

Garden-Mall is owned and operated by UK Shopping Mall Limited. We have a customer base of more than 90,000 people, and retail more than 25,000 products across our various brands. You can be sure that if we didn't offer a great service and great products we would not have become so popular.

When you place an order through our Garden Mall store you can be confident in the quality of service and products that we provide. 

How much is delivery ?

Delivery is free for orders over £50 in value to England and Wales (£100 to Scotland).

Delivery will usually be made within 2 - 4 working days dependant on your location. We also offer a guaranteed next day service and Saturday delivery service to some areas.

A full list of delivery options for your location will be shown during checkout.

For a full breakdown of our delivery rates take a look at our delivery page. 

How quickly will I receive my order ? 

Orders placed before 1pm on a working day will generally be despatched the same day. Delivery time will vary dependant on your location. A full breakdown is available on our delivery page. 

Can I return items if I don't like them ?

Yes. You just need to let us know within 7 days of receiving your order, and we will provide you with full return details.