Coronavirus (Covid-19) - Delayed Service

Update: 30/03/2020

In response to a number of questions being asked by our customers, we are providing an update on our operations.  We are currently still open and taking orders, however In order to reduce social contact our office staff are working from home and still providing a great service.  This does mean we have a reduced service and our phone lines are not operational.  We encourage any enquiries to be directed to our email, contact forms or live chat which are being staffed as normal.

Our warehouse is still operational and staffed at a reduced service.  We've implemented a number of measures to reduce social contact, increase hand washing and split up shifts to help reduce any chances of contracting the virus.  However we do have a limited number of staff working in our warehouse meaning we have a sevre delay in getting parcels out to customers.  We appologise for this and are working in every way possible to continue the service.

We are also receiving daily updates from our delivery partners Royal Mail & DPD both of whom have numerous contingency plans and operational changes to make sure they can still provide a full service.  DPD do not require you to sign for a package at the moment and can sign on your behalf in order to reduce contact with any customers and hence can still deliver to customers in isolation.

At the moment are still offering  our Standard Service which is is operating on a very quick turnaround however we cannot offer our Next Day service.

Contact Us

For Product Enquiries: 

If you cannot find the information that you require for a particular product you can contact us using the contact form at the bottom of this page, or alternatively you can contact our call centre, which is available Monday - Friday, 9am - 5pm. 

To Contact us about an Order you have Placed: 

If you require tracking information or want to check the status of your order, you can do so by logging into your account, and navigating to your order history page.

Alternatively you can contact our call centre. Number shown below. 

To contact us with a general enquiry: 

Please use the contact form on this page

We aim to respond to all enquiries submitted through the contact forms on our website within one business day.

Call Centre

Our call centre is open Monday - Friday, 9am - 5pm. 

Sales Line: 0845 894 8522
Customer Service: 0116 230 4293

Postal Address 

Garden Mall
Rowena Park
Loughborough Road
0845 894 8522

Company Information:

Garden Mall is a trading name of UK Shopping Mall Limited

Registered Office : 

6 Forest Road, Loughborough, Leicestershire, LE11 3NP

Company Number: 327925

VAT Number: GB 793 3640 06