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Returns
GREAT DEALS ON
Selected Plants
Tools
Weathervanes
Garden Lighting
Garden Furniture
About our returns policy
You may return anything to us you if are not happy with it for any reason within 14 days of receipt of goods for a full refund. But all plants or goods returned must be in perfect condition and in their un-marked original packaging. If goods are returned in less than perfect condition we will refund an amount we think fair for the condition of the goods and packaging returned.
We will not pay for the cost of returning the plants or goods to us. We would advise using a registered and insured carrier, as the goods are your responsibility until we receive them at the Nursery.
Goods cannot be returned to our Garden Centres, but may be returned to our GreatGardensOnline.com Derby address shown below, Monday to Friday between 10am-3pm (excluding Bank Holidays).
Please contact us in the first instance, to let us know why you are returning your item/s, by completing the Contact Us form or ringing 01332 694569. Our office line is manned 10am-3pm Monday to Friday, excluding Bank Holidays. You may still find one of us slaving away outside of those hours, but we cannot guarantee it. If we cannot resolve your issue and you still wish to return your goods, please complete the Returns Form, writing on it the Returns Number that we will issue you and enclose it in your goods package.
These terms and conditions do not affect your statutory rights as a consumer.