Deliveries
GREAT DEALS ON
Selected Plants
Tools
Weathervanes
Garden Lighting
Garden Furniture
Delivery is free on all orders over the value of £30.
Orders under this value cost just £5.99 for postage, packaging and administration. Unfortunately, there is an extra £20 charge for just a few very large or heavy goods, mainly larger items of garden furniture, as these often need a specialist courier and 2 people to deliver. However, we think you will find our garden furniture prices are still very competitive even with the delivery charge. All items that carry this charge are clearly marked as such.
The above delivery applies to mainland England and Wales only. For customers in Northern Ireland, Scotland, The Channel Islands or other offshore islands, please contact us by email or phone 01332 694569 for a quote. It may not be possible to deliver some heavy items over 30KG to some destinations due to carrier restrictions.
When you come to pay for your goods, please ensure UK is selected as the delivery option on the Checkout page, if you wish to have your goods delivered.
Our couriers will only attempt delivery a maximum of 3 times within a 5 day period. After that the goods will be returned to us, at a cost of £20. Please note this cost would be deducted from your refund in this scenario and if you wished to have the goods redelivered, there would be a second delivery charge.
Damaged in transit:
We hope your order arrives in good condition, but please ensure you check your package for any visible damage BEFORE signing for your delivery, and note any damage on the delivery driver's paperwork. If your order looks like it has been damaged in transit, i.e. the packaging is damaged or squashed, please check to see if the actual goods inside are damaged or not. If they are damaged please inform us within 24 hours of receipt of the goods, either by email to contact@GreatGardensOnline.com. Then return the goods within 14 days and you will be sent a replacement or full refund.
UK delivery times
| Order value £30 or more | Orders under £30 |
| FREE | £5.99 |
| *unless specified large/heavy items which incur a £20 charge |
*unless specified large/heavy items which incur a £20 charge |
We aim to despatch all plants and goods within 72 hours of the receipt of order. Delivery with our specialist couriers is usually 2-3 days so you should receive your order within 6 working days.
However most orders for plants and goods are despatched within 24 hours and many orders received before 12 noon are despatched the same day.
If no-one will be at the delivery address during the weekday daytime, please enter clear instructions of where you would like the package to be left in our Special Instructions box, during the checkout process. Please be aware that if the goods are left as per your instructions, it is at your own risk.
Very occasionally due to circumstances out of our control, such as late deliveries from our suppliers or adverse weather effecting work on the Nursery, it may take longer to deliver some plants or goods. In this case we will contact you within 72 hours of order to inform you of the expected delivery date. If this is not acceptable you will have the option of cancelling the order for a full refund.
**If you have not received your goods within 6 working days please email us. or phone us on 01332 694569 and we will trace your order. We only use reputable couriers but parcels do sometimes go missing in transit.
Collection from stores:
Goods may be collected from our garden centres or GreatGardensOnline.com to avoid delivery charges. This includes the extra £20 charge for heavy items, provided you have the manpower to lift the boxes (ie 2 able bodied people will be required). However, please allow up to 7 working days from order to collection, as some plants and goods will have to be transported from our warehouse or nursery to the Garden Centres. Our Stores are open Monday to Saturday 9am-5pm and Sunday 10.30am-4.30pm and GreatGardensOnline.com is open from 10am-3pm Monday to Friday (excluding Bank Holidays). A map and full details of our store locations are on each of their websites; please click either store's name at the top of the page to go to each website.
If you choose the collect from STORE option in the drop down menu during checkout, we will email you as soon as your goods are ready for collection. Please indicate in the Special Instructions box (shown on the Checkout page when you are paying for your goods) whether you would like to collect your goods from Staunton Harold Nurseries & Garden Centre, Bradley Nurseries & Garden Centre or GreatGardensOnline.com
Confirmation:
After your order has been processed you will be sent an email with all relevant information, including everything required under the European Commissions Distant Selling Directive.
European Delivery
We can deliver most plants or goods to the Republic of Ireland and other EU countries. Please contact us by email or telephone 01332 694569 for a quote. There are some goods that we cannot deliver into Europe due to carrier restrictions.